Simply select "request a return" above and fill out the form above. You can also email us with the reason for your return, name, and order number. If your order qualifies for a return, we will send you a pre-paid label to send the item back to us. As soon as we receive your item, we will refund your original form of payment, minus $7.99 for the return shipping costs.

We only exchange items if they are defective or damaged. If you received a damaged or defective item, please send us an email (support@shopflowerie.com) with a photo of the item, and we will gladly make it right!

We accept US returns within 30 days of the order delivery date. The item must be in its original condition and packaging. A prepaid shipping label will be provided, and $7.99 will be deducted from your refund to cover the return shipping cost. Please see below for international returns.

You are welcome to return orders purchased from outside the USA for a full refund, but we do not cover the cost of return shipping from outside the United States, and are not able to provide pre-paid return shipping labels. The international customer is responsible for return shipping costs, duties, and taxes. A refund will be issued for the value of any product that is returned to us within 45 days of the original purchase. The returned items must be in their original condition and packaging. Please use the "Return Request Form" above, and we will provide you with instructions on how to mail back your item.

Orders placed before 1pm ET typically ship that same business day. Orders placed after 1pm ET will ship the following business day.  Most orders ship via USPS Ground Advantage (typically delivered within 2-5 business days). Please note, during high-volume seasons, fulfillment and shipping timelines may be extended.

If your order contains pre-order or pre-sale items, then the order will ship within the shipping window as indicated on the product page.

Once an order has been placed, we are unable to modify or cancel it. Our shipping team fulfills orders very quickly, and there is a narrow window of time before the order leaves our system. If you have concerns about your order, you are welcome to contact us. Please note that if your order has moved into the fulfillment stage before we are able to respond to your inquiry, we will not be able to make any changes or updates.

If your package has not been delivered or was damaged while in transit, please contact us and we will do our best to assist you.

Most orders ship USPS Ground Advantage (typically delivered within 2-5 business days). Shipping costs are based on weight. The shipping rate is calculated based on the total combined weight of the items in your order.

0 - 1 lb | $7.99
1 - 3 lb | $9.99
3 - 5 lb | $10.99

5 - 10 lb | $13.99

Over 10 lb | $15.99

We’re so grateful for the love and support from Flowerie fans around the world. Currently, orders are only shipping within the United States, but that will change soon! We are working to integrate with a worldwide carrier that will streamline shipping (including handling all customs and duties at checkout) for our international friends. International shipping is anticipated to launch in August 2025. Exception: Pattern Magazine can be ordered for international delivery at this time.

Thank you for your understanding. We can’t wait to bring Flowerie to you soon!

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If you encounter any issues or have further questions, feel free to reach out to us at support@shopflowerie.com. We're here to help!